SHIPPING & RETURNS
When will my box ship?
Your box will generally ship within one month of successful billing and are typically shipped via Canada Post or USPS. We send all boxes before the 10th of each month. You will receive an email when your item has shipped.
*** Quarterly Subscriptions ship in February, May, August, and November.
7-10 business days or 1-2 weeks after leaving our storeroom, depending on location.
When will I be billed?
For the one-time gift box option, you will be billed at the time of purchase.
When you sign up for the subscription program, you will be billed immediately for the first month of your subscription term, then around the 20th of the month each month after that.
One-time gift packages must be canceled within 48 hours of purchase. Cancellation requests for one-time gift packages must be made directly to Wildwest Kidz at email@example.com.
If you desire to cancel your subscription prior to the end of your chosen term, you must contact us at firstname.lastname@example.org.
After the initial commitment term is complete, subscriptions must be cancelled in the first 20 days of each month to cancel for the following month. If a subscription is cancelled after the 20th, customers will be charged for and receive one last package the following month. All products thereafter will no longer be sent, and subscription charges will cease.
When checking out as a gift, customers can set cancellation dates at checkout.
Subscriptions renew the 20th of each month. If you have any problems, send us an email right away and we'll help you out.
One-time gift packages are just that, one time. There are no renewals.
If any of the books arrive damaged, we will send replacements if photo documentation is provided within 48 hours of the box’s delivery, as determined by package tracking data.
Refund requests must be made directly to Wildwest Kidz at email@example.com. All refund requests must be made within forty-eight (48) hours of receipt of your Wildwest Kidz subscription box or one-time gift package, as determined by package tracking data.
We will not provide a refund for a request that is received more than forty-eight (48) hours after receipt of your Wildwest Kidz subscription box or one-time gift package, as determined by package tracking data.
Upon receipt of your request, Wildwest Kidz will provide instructions for returning the box.
When we receive the returned subscription box, we will credit the amount paid for the returned box. Note - this will not include shipping and handling costs/fees related to the original purchase, which are non-refundable. The refund will be made to the Payment Method you used to make the original purchase.
Wildwest Kidz does not control when a specific credit card or payment method company processes this transaction. You are responsible for contacting your credit card or payment company if you have questions about the status of the chargeback.